Shipping & Returns
PLEASE READ BEFORE YOU BUY!
We do not want you to be 'stuck' with an item from our store that you have no use for or you do not like. Please contact us if you are not happy with a purchased item, even if it is used or partially used, we want you to be happy and able to use what you purchase from us! We will do our best to be fair and make things right.
You may return most new, unopened items within 30 days of delivery/purchase for in-store credit of the purchase price. We do not accept returns/exchanges for special orders or drop ship items. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).
Our shipping is not fancy! We keep you and Mother Earth in mind when shipping and use upcycled/reused packing material.
When you place an order, we will ship as soon as possible. depending on stock availability we may ship same day. However, on occasion we may have an item back ordered or delayed by the manufacturer. We typically receive orders with in a week. In a case when the manufacturer is delayed in shipping our order we will contact to let you know of the delay. This is out of our control and we will ship as soon as we receive your items.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are not responsible for late or lost parcels. Once your items are shipped it is out of our control how the shipping carrier handles the package/delivery.
We ship to the 'shipping address' on orders, if the address is undeliverable for any reason and the package is returned, the customer is responsible for payment to re-ship.
Mother & Earth does not offer refunds on items ordered, but in certain cases, we do allow exchanges. However, we reserves the right to deny any request for an exchange. Cancellations are not allowed under any circumstance, simply because we ship to you or order your items from the manufacturer immediately. Small businesses operate on a tight budget and cannot run the risk of giving refunds for any reason. Please understand, we will do everything we can to make you a satisfied customer, but we cannot buy your LOVE!
NO REFUND, RETURNS or EXCHANGES ON CUSTOM ORDERS, 'AS IS' OR CLEARANCE ITEMS.